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Our Policy
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Our Policy
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Rates are based on 2 or 4 people occupancy, depending of the rooms (even a small child counts as 1 person). Children 10 and under are free with 2 adults staying in the room. Add $20 (+ tax) for each additional person over the age of 10 in the room ($30 during fall foliage season, Sept 24 to Oct 16, 2010). Deduct $10/night + tax for single occupancy rate. Single occupancy rate is not available during Fall foliage season and low season (April/May - November/December).
You must be at least 21 years old to reserve a room.
Rates include full country breakfast cooked to order. We will not deduct the price of the breakfast if you cannot or do not want to take advantage of it.
Gluten free breakfast is offered upon request at reservation and free of charge only for those who suffer from Celiac disease or are allergic to gluten.
All rates are subject to the 9% New Hampshire rooms and meals tax.
All rates are subject to change and are based on availability.
Rates do not include gratuities.
Reservations are confirmed by email (unless you request it by mail) upon receipt of an advance deposit made with a valid credit card (Mastercard, Visa, Discover or American Express):
One full day rate is required for a one night reservation.
50% deposit is required for two or more nights.
50% deposit and an agreement letter is required for any group reservation.
Deposits are applied to the last day of your reservation, which means that early checkouts forfeit their deposits and are responsible for ALL nights booked.
Full payment is required at check-in. If you check-in after 8 pm, we will charge your credit card for the remaining balance the next day of your arrival.
There is a $25 surcharge per room on all cancellations to cover paperwork ($30 per room during fall foliage season).
A fourteen day cancellation notice is required to receive a full refund (30 day notice during fall foliage season). Reservations cancelled less than 2 weeks, but more than 4 days, before arrival (30 days during fall foliage season) will be refunded only if we are able to re-rent to others. If the room remains un-rented, we gladly issue a credit voucher in the value of your deposit (minus $25 or $30 during Fall foliage season), valid for 4 months, that can be used as a deposit on your next stay with us. In case of cancellation again, this credit voucher is forfeit.
Reservations cancelled less than 4 days before arrival (7 days during Fall foliage season), whatever the reason is, ARE NOT REFUNDABLE at all unless we can re-rent the room to others. No credit voucher will be issued. Please check with your travel agent about different types of travel insurance if you have cancellations concerns.
Cots, cribs and diaper pail are available free of charge and must be requested at the moment of the reservation (subject to availability).
Dogs are allowed ONLY in our dog friendly rooms (click here for more about our dog policy and traveling with your dog )
If you need a refrigerator in your room, please choose a room that offers a refrigerator. We cannot provide with an in-room refrigerator in the rooms that are not yet equipped. For those rooms, we have a refrigerator/freezer available in our kitchen, common to all our guests.
If you are suffering from a food allergy (gluten, nuts, eggs, dairy...), or any other allergy please mention it upon reservation. We'll do our best to accommodate your special diet (we always have on hand gluten free items). If you forget to mention it, we might not be able to accommodate you. We are very strict and are doing our best to avoid any cross-contamination. However, if you become sick during your stay with us, we are not to be held responsible in any way. Gluten free breakfast is served FREE of additional charge only if you suffer from a Gluten allergy or from Celiac disease.
The lodge is entirely smoke free. We'll charge your credit card with a minimum of $250 cleaning fee if this is not respected. You will also be charged the applicable room rate for loss of sale for each day we are not able to sell the room until the smell of tobacco is gone (up to 4 days). Even cigarette butts shouldn't be disposed of in any trashcans in the common rooms or bedrooms. Please smoke outside ONLY and dispose of your cigarette butts in the ashtrays that are provided.
Check-in time is 3:00 pm to 8:00 pm (Eastern time). Early or late check in are available only upon request and after agreement with the innkeepers. Early check-in is not possible during Fall foliage season and Holidays. Check-out time is 11:00 am. If you check-out after 11 am without prior agreement with the innkeepers, you will be charged an additional night. Late check-out is charged an additional $25 (when available).
Breakfast is served between 7:30 am to 9:00 am. Should you arrive after 9 am in the dining room, some coffee and cereals might still be available but no breakfast will be served and no refund is possible.
Housekeeping is included in our rate. However, should we need to shampoo the carpets after your stay with us because of new stains (including but not limited to wine, coffee and pet stains), we will charge you a minimum $50 extra cleaning fee. Decorations and party items such as confetti are strictly prohibited. Should you not comply with this policy, you agree to pay a minimum extra $60 cleaning fee. Please note that tips & gratuities are not included in our rates.
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